When our networking system went haywire at the office last week the first thing I did was to call a nationally known computer networking company. I told the guy on the phone that all of our computers just shut down all of a sudden. I was really in a panic that they all crashed and we would lose a whole day of profits which would be very bad. The man on the other line asked me if we had any cat5e patch panels. I am just a telemarketer and the boss was on vacation I told him, I had no clue what cat5e patch panels even were. He told me to follow the coax cable back from the routers that were feeding our computers. That I could handle and it lead me into the room that housed all the servers and switches. The coax cables that I followed went right into a grey box which I later found out was one of these cat5e patch panels that he was talking about. I needed to get a screwdriver and open the first of the cat5e patch panels and let the guy know what the switch read inside. After about twenty minutes on the phone we figured out that a server went down because it was updating. The system came back on and everything was fine. I did find where a mouse had started to chew through one of the coax cables so we got that replaced just to be safe.